36 Month Extension - 4 Years from Date Of Purchase. Valid for products between $501.00 - $3,000.00
- Complete protection against unexpected, costly service bills
- Coverage on all major brands
- Nationwide service network
- All covered parts and labor for unlimited service calls
- Lightning/surge protection
- In-home service available on most items
General Program Questions
What are the call center hours?
The customer support center is open 24 hours a day, 7 days a week, and can be reached through a toll free number.
Is technical support available?
Philips Priority Services Product Guarantee provides immediate level 1 technical support and problem determination. Our goal is to solve a problem as quickly as possible while you are on the phone. This saves you downtime and inconvenience.
What products are covered?
Virtually any consumer electronic or computer product is eligible for the Philips Priority Services Product Guarantee plan.
What does the service contract cover and are there any hidden costs?
A Philips Priority Services contract offers 100% protection from product failure for the entire term of the contract. You will never have to pay trip charges, deductibles, parts costs, or any other charges normally associated with repairs.
Can I cancel my contract?
Yes. Generally, you may cancel within 60 days of the original purchase and are entitled to a full refund (refunds will be adjusted to account for any service that may have been rendered under the contract). After 60 days the contract may be canceled and you will receive a prorated return based on the amount of months remaining on the contract. The exact refund amount may vary due to state and local regulations.
What about DOA's and damaged equipment?
Please refer to the retailer's return policy.
Replacement/Reimbursement Warranty Program
How does the Replacement/Reimbursement Program work?
For products with a purchase price less than $250, your claim will be handled through the Replacement Program. Upon receipt of the broken equipment, Philips Priority Services will reimburse you for the purchase price of the equipment.
Service Warranty Program
When can I expect service?
Remember, while our customer service support centers are open around the clock, appointment scheduling and actual repairs are performed during normal business hours (Monday through Friday between 8 AM and 5 PM, local time)
Who performs the service?
In warranty service is provided by a nationwide network of certified, factory-authorized technicians. Out-of-warranty service is provided by quality national servicers such as Decision One or Banctec. This gives you the peace of mind you expect from a service contract.
How quickly can I expect to receive service?
Our program is designed to be a reliable break/fix program that strives to give you convenient and quick service. You can expect: - 24-hour, 7 days a week customer service phone support.- A return call from a servicer within 4 business hours to schedule service. On-site service when eligible- Express ship service via overnight delivery for laptops and some printers. Most repairs are completed and the units are returned to you within 5 business days.- Advance exchange service for many monitors allows you to have a replacement unit on-site within 2 business days.
What information do I need to schedule service?
Your contract number and equipment serial number is all you need to get started on a claim. If you cannot locate the contract, our customer service representatives have a variety of methods to help verify your eligibility.
What products are serviced on-site?
- Larger printers i.e. laser or dot matrix retailing over $1,200
- Large Consumer Electronics
- Installed Appliances
What products are serviced via the express ship program?
- Components requiring advanced technical repairs i.e. optical drives
How does the Express Ship program work?
In instances where product limitations require work to be performed at a service center or when the product is located in a remote area, you are entitled to service via the express ship program. You will receive a special carton, via overnight mail, with specific return mailing instructions (also via overnight mail). When the repair is completed the unit will once again be overnighted to you. All charges for shipping, packaging, and insurance are covered by the contract.
What products are serviced via the Advanced Exchange program?
- Most Monitors
- Most Ink Jet Printers
How does the Advance Exchange Service work?Click here for Terms and Conditions
Monitors and inkjet printers are eligible for Advance exchange during the warranty period if the manufacturer supports it. Outside the manufacturer warranty period, Philips Priority Services may elect to replace your product. Upon confirmed failure, you will be sent a replacement unit of like or better quality. You will be required to provide us with a credit card number in order to advance ship the replacement. Upon receipt of the replacement unit you should place the defective unit in the carton and return it for a complete credit to your account. All charges for shipping, packaging, and insurance are covered by the contract.