Online Electronics Liquidation

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Your #1 Source for Home Electronics!


 

Frequently Asked Questions

 

Top 5 Questions:

Ordering:

How do I place an order?

What is Registration and why do I need to do it?

What happens after I register?

When is my credit card charged?

How long does it take until my order is shipped?

Will I be contacted once my order is shipped or if there is a delay?

How do I change or cancel an order?

What happens if I refuse an item upon delivery?

What happens if I cancel an order that was to ship in 5-7 business days?

Products:

Are all of your items brand new?

Where do you get your products from?

Do you match competitors prices?

Do you offer quantity discounts?

What happens if the item I order becomes out of stock?

What does "List Price"  mean?

Why are your prices lower than stores (and sometimes higher than other websites)?

Can I order an item that is not listed on your website?

Do you have a catalog that I can order?

Information about large quantity / special orders

Does Liquidation have any affect on the product that I am purchasing?

Gifts and Wish List:

How do I use a gift certificate?

How do I check the value of my gift certificate?

How do I buy a gift certificate for my friend, family, coworker etc.?

When do gift certificates expire?

What is a Wish List?

How do I use my Wish List?

1-Step Checkout:

What is 1-Step Checkout?

How do I use 1-Step Checkout?

General Information:

What is the difference between OEL and other online companies?

Is sales tax charged?

Is my information sold to other companies?

What does OEL stand for?

Shipping:

How is shipping calculated?

What companies do you ship with?

Can you ship my order to a P.O. Box?

Can you ship my products using  my personal or company account?

Can I ship to a APO/FPO address?

Can you ship overseas/international?

Will I be notified once my item is shipped?

Will I receive a tracking number once my order has shipped?

My tracking number isn't working, what should I do?

I did not receive my whole order, where is the rest of it?

Can I ship to an alternate address from the one listed on my credit card?

Returns:

How do I return a product?

What is the address I send returns to?

Do I need an RMA# to return a product?

When will I receive credit for a returned item?

Are there any restocking fees?

How are DOA/defective products handled?

Do you offer warranty work?

Payments:

What payment methods are accepted?

Why was my credit card denied?

Why is their an address verification process?

Are overseas/international credit cards accepted?

After You Place your Order:

How do I check the status of my order?

How do I track my order?

How do I change or cancel an order once it has been placed?

Your Account:

I did not register when I checked out and so I do not have a password. Can you please send me a password?

Is there a customer account center?

How do I change my account information?

Can I cancel my account?

Privacy & Security:

What type of security does your website use?

What steps have been taken to ensure my privacy?

Is there a Safe Shopping Guarantee?

Still Can't find the answer you were looking for?
Call or E-mail us, we're here to help!

 
How do I place an order?

To place an order find an item you are interested in - either by browsing through the categories or doing a search, and click on "Add to Shopping Cart." From there you will be brought to the Shopping Cart, where you can either continue shopping or click on "Proceed to Checkout" to complete your order.

What is Registration and why do I need to do it?

Registering in our store is not necessary for making a purchase. Registering allows you to log-in to our Customer Menu where you can change account information, track orders and more! You can register here: click here.

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What happens after I register?

You will have access to our "Customer Options Menu" which contains many tools to enhance your shopping experience including access to your Wish List and order tracking. You can access the menu by logging in by clicking here.

When is my credit card charged?

There is an automatic authorization that is placed with your credit card company when you place your order, as orders are typically shipped within 1 - 2 business days once received. If your order is cancelled or delayed, the charge will be credited back to your credit card within 1 - 3 business days. On occasion, we may charge your credit card prior to shipping your product(s); this is done on hard to get items that are going to be shipping within one week.

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How long does it take until my order is shipped?

All orders are processed the day they are received. We try our hardest to ship out all orders received prior to 2:00PM EST (business days only). If your order was not shipped out or was received after 2:00PM EST it will ship out within 1 - 2 business days (or per the product's description / listing).

Will I be contacted once my order is shipped or if there is a delay?

Once your item is shipped, you will receive an automatic E-mail with this information, along with your tracking number. If there is a delay you will be notified via E-mail.

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How do I change or cancel an order?

You must call or E-mail us ASAP as most orders are shipped the same or the next business day.

What happens if I refuse an item upon delivery?

The item will be returned to us and your account will be credited back your order total minus all shipping charges plus a $5.00 handling fee.

What happens if I cancel an order that was to ship in 5-7 business days?

You will incur a $10.00 handling fee and the remainder of your purchase price will be refunded.

Information about large quantity / special orders

All orders for 5 or more units of the same product will be considered "Special Orders." Special orders cannot be cancelled or returned!

Does Liquidation have any affect on the product that I am purchasing?

The nature of liquidation in terms of our company is as follows: 99% of all products we carry are direct from the manufacturer. The remaining 1% of the products were purchased from a middle-man or another vendor (who might have bought from another vendor or middle man as well). As a result, the remaining 1%'s packaging might have some wear on tear on the box or might have been opened for display, but the product will still be a brand new unit with all included accessories and warranty.

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Are all of your items brand new?

YES! All of our items are brand new and include all manufacturer warranties.

Where do you get your products from?

We buy our items from Company Authorized Distributors here in the United States - guaranteeing the items authenticity and insuring there will be a warranty. We do NOT carry any "grey market" or European models as other web companies do.

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Do you match competitors prices?

We do not match prices, as our prices are priced as low as possible. We can make exceptions only for large quantity orders.

Do you offer quantity discounts?

Yes! We can offer a discount for products ordered in large quantity; just call or E-mail us and we will be happy to assist you.

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What happens if the item I order becomes out of stock?

You will be notified via E-mail and you will have the decision either to place the order on Back Order or to receive a complete refund.

What does "List Price"  mean?

List Price or MSRP is the price the Manufacturer suggests that an item should retail for. We have been working with our distributors for quite some time now and are therefore able to offer our products at lower prices.

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Why are your prices lower than stores (and sometimes higher than other websites)?

Our prices are lower than stores because we do not have the same overhead costs as a storefront. Our prices may be higher than other websites because we guarantee our items are NEW U.S. models, NOT "grey market," or European models which a lot of companies on the internet sell - so be careful!

Can I order an item that is not listed on your website?

YES! We have access to over 300,000 unique items readily available to ship to you!

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Do you have a catalog that I can order?

No, the only catalog is our online store, here at www.1oel.com. We are in the process of creating a downloadable/printable catalog.

How do I use a gift certificate?

Browse through our online catalog and find the products you like and place them in your Shopping Cart just as you would for a regular order. Go through the Checkout process, and on the Checkout page there will be a space provided for you to enter your Gift Certificate number.

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How do I check the value of my gift certificate?

You can visit our gift certificate page: click here.

How do I purchase a gift certificate for my friend, family, coworker etc.?

You can purchase a gift certificate on our Gift Certificate page: click here, or you can call us.

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When do gift certificates expire?

Gift Certificates purchased from OEL never expire!

What is a Wish List?

A Wish List is a place where you can store items that you really want but for one reason or another you can't order them right now.

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How do I use my Wish List?

To use a Wish List, you must first register. Once registered, view any product you "Wish" and click on the link "Add to Wish List." To view your wish list simply access it from the "Customer Options Menu" or by: clicking here.

What is 1-Step Checkout?

"1-Step Checkout" allows you to quickly add a product to your Shopping Cart and proceed directly to the Checkout Page. For security reasons - we do not allow our 1-Step Checkout to purchase an item with one click. (temporarily stopped)

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How do I use 1-Step Checkout?

You do not need to be signed-in to use this feature. Simply click on the 1-Step Checkout button and follow the directions on the screen. (temporarily stopped)

What is the difference between OEL and other online companies?

OEL was created with the customer in mind. We created a site which would be easy to navigate. A site where you can purchase all the latest electronics at the best prices - while not compromising your security or privacy.

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Is sales tax charged?

We only charge sales tax for orders originating within New York State. The tax is automatically calculated at the time of Checkout.

Is my information sold to other companies?

NO! OEL will NEVER sell or share your information with any company regardless of the reason.

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What does OEL stand for?

OEL stands for Online Electronics Liquidation - Your #1 Source for Home Electronics!.

How is shipping calculated?

Shipping is calculated in real time at the time of checkout based upon the total weight of the products in your Shopping Cart, your zip code, and current UPS rates.

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What companies do you ship with?

UPS is our carrier of choice. Although we calculate shipping costs for UPS, at times we may use FedEx instead.

Can you ship my order to a P.O. BOX?

If you need an item shipped to a PO Box - you must contact us PRIOR to placing your order.

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Can you ship my products using  my personal or company account?

At the present time we do not allow outside UPS or FedEx accounts; you must use our shipping department.

Can I ship to a APO/FPO address?

We can ship to APO/FPO addresses but you must call us first. We will discuss the details of such a transaction at the time of placement.

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Can you ship overseas/international?

At the present time, due to security reasons, we cannot ship outside of the United States or Canada (Customer is responsible for all Canadian taxes and duties involved in the shipment).

Will I be notified once my item is shipped?

Once your item is shipped, you will receive an automatic E-mail with this information, along with your tracking number. If there is a delay you will be notified via E-mail.

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Will I receive a tracking number once my order has shipped?

Yes, you will receive a tracking number in your shipment confirmation E-mail.

My tracking number isn't working, what should I do?

Try again in 24 hours; as the tracking number might not be in the shipping company's computers yet. If your tracking number still does not work after 24 hours, E-mail or call us and we will assist you.

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I did not receive my whole order, where is the rest of it?

Your order was split into multiple shipments from different warehouses across the country. We make every effort to ship from the same warehouse but this cannot always happen because of changing inventory levels. Please call us or E-mail us if you need additional tracking information on the rest of your order that has not yet arrived.

Can I ship to an alternate address from the one listed on my credit card?

Alternate addresses are allowed so long as you have set this up with your credit card company. Simply place a quick phone call to your credit card company and tell them that you want to add an alternate shipping address to your card.

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How do I return a product?

Call us and request an RMA Number. After receiving the number, package your product back up with all accessories in its original carton and send it back to us.  For more information, visit our shipping and returns page by: clicking here.

What is the address I send returns to?

All returns must be sent fully insured with a tracking number  (we will not be held responsible for damaged or lost products) to:

1OEL
2116 E.21 St.
Brooklyn, NY 11229

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Do I need an RMA# to return a product?

Yes, every item returned to us must have an RMA # or it will be refused.

When will I receive credit for a returned item?

Credit will be applied to your original credit card and will appear on your statement in 1 - 2 billing statements from the time we receive the product.

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Are there any restocking fees?

Restocking fees will be charged for refused delivery items and for items not returned in its original condition, missing parts, or accessories. Restocking fees are as follows: $15 or 10% whichever is higher. For all other returns, there are no restocking fees.

How are DOA/defective products handled?

DOA or defective products can be returned for replacement. For more information, visit our shipping and returns page by: clicking here.

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Do you offer warranty work?

We do not do any warranty work ourselves. All of our products carry  warranties from their respective manufacturers.

What payment methods are accepted?

We currently accept the following credit cards: Visa, MasterCard, American Express, and Discover. You can also pay by Money Order or Check (which will be held 7-10 days until it clears) as well as PayPal.

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Why was my credit card denied?

There are any number of reasons why your credit card may be denied: You may be over your limit or the address you entered did not match the one you have on file with your credit card issuer. Furthermore, under no circumstances will we accept international credit cards.

Why is their an address verification process?

We verify addresses to ensure proper security and safeguard against fraud. Without matching addresses your order will most likely be denied.

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Are overseas/international credit cards accepted?

Under no circumstances will we accept international credit cards. Although, in the future this may become an option.

How do I check the status of my order?

You can simply go to our tracking page by: clicking here.

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How do I track my order?

You can either take the tracking number you received via E-mail and visit www.ups.com or www.fedex.com. Or, you can simply go to our tracking page by: clicking here.

How do I change or cancel an order once it has been placed?

You must call or E-mail us ASAP as most orders are shipped the same or the next business day.

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I did not register when I checked out and so I do not have a password. Can you please send me a password?

Please call us toll-free and we will be happy to register your E-mail address and E-mail you a password for you to use (changeable) on our website to access the customer account center and place additional orders.

Is there a customer account center?

Our "Customer Options Menu" is available once you register with our store or place an order. You can access the menu by:  clicking here.

How do I change my account information?

Your information can be changed within our Customer Options Menu easily accessible by:  clicking here.

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Can I cancel my account?

There is no need to cancel your account as your information is never sold or shared with any other company. If you feel you must cancel your account, please E-mail us with your Name and E-mail address and we will cancel your account.

What type of security does your website use?

Our website utilizes all the latest and highest technology possible including 128-bit SSL (secure socket layer) encryption.

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What steps have been taken to ensure my privacy?

First off, we do NOT store any cookies on your computer - this ensures true privacy. Your information is never sold or shared with any other company regardless of the reason. There are also many more steps taken to ensure complete privacy.

Is there a Safe Shopping Guarantee?

Under the Fair Credit Billing Act, your credit card issuer cannot hold you liable for more than $50 worth of fraudulent charges. If your issuer does hold you liable for any of this $50, OEL will cover the entire liability for you, up to the full $50. OEL will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at OEL while using the secure server.

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I forgot my password, what should I do?

Any page that requires a password will have a link to retrieve your password, or you can retrieve your password right now by: clicking here.

How do I find items I want to buy?

You can browse through our catalog by going through the various categories in the menu on the left. You can also use the "Search Box." For a more detailed help page on searching please: click here.

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Where is my order and how can I track it?

Orders received by 2:00PM EST will typically ship same business day. All orders received after the cut-off time will be shipped within 1 - 2 business days. To check on the status of your order simply go to our tracking page by: clicking here.

Still Can't find the answer you were looking for?
Call or E-mail us, we're here to help!


 

 
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