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Shipping & Return Policies

 

Please read below for complete information about our policies:

 

SHIPPING & HANDLING: Shipping and handling are a crucial part of the ordering process. We have outlined below some of the important information in regard to this issue. Should you have any further questions, please feel to contact us at (800) 717-1OEL or  shipping@1oel.com.

DELIVERY TIMES: Shipping and Delivery times are estimates only, and we cannot be held responsible for delays. We make every effort to ship your order the same day we receive it as long as it has been placed by 2:00PM Eastern Time. All orders received after this cut-off time cannot be guaranteed to be shipped the same day, and will ship the next possible business day. Shipping charges are based upon the weight and value of the order and the service requested: Ground, 2nd Day Air, or Next Day Air. To calculate shipping charges before placing an order: place your items into the shopping cart and click on "Calculate Shipping Charges" and your exact shipping charge will be displayed.

UPS VS. FedEx: Although our shipment system lists UPS only, FedEx may be substituted. In rare cases, orders will ship via the U.S. Postal Service.

APO/AFO: At this time APO/AFO shipments are on a per shipment basis; in other words, contact us first before placing your order to ensure proper shipping.

SHIPPING: For your and our protection, we can only ship to your credit card or PayPal's verified /confirmed billing or alternate shipping address.

FREE SHIPPING: Some [heavy] items are excluded from free shipping offers for Alaska and Hawaii. You will be contacted after you place your order to discuss the issue.

REFUSAL: If you refuse a product when being delivered, your account will be credited back your order total minus all shipping charges plus a $5.00 handling fee.

 

RETURNS: Here at OEL, we offer low and competitive prices. We strive to offer the best price possible. At times you may not be 100% satisfied with your order, and that is why we offer a no questions asked return policy. To return a product, contact us at (800) 717-1OEL. For faster service, E-mail: returns@1oel.com.
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LENGTH OF TIME: All products (that are still in new and working condition, including product packaging) are able to be returned within 30 days of purchase date [or shipping date if there is a long delay in shipment] unless otherwise specified in the item listing. Open box units are able to be returned within 21 days. Copiers/Printers/Fax-machines: once the ink or toner has been installed, it cannot be returned. No refunds on toner, ink, and other printer consumables.

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PACKAGING: All returns, regardless of the reason must be returned in the original manufactures box with ALL original packaging materials. All miscellaneous materials such as manuals, accessories and cables must be included as well. We suggest keeping all of these items whenever you purchase an item, for a minimum of 30 days.

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RMA INFORMATION: To return or exchange an item you MUST contact us first and request a Return Merchandise Authorization Number ("RMA"). All returns received without this number will be refused; the product(s) will be returned to you at your expense plus you will incur a $10 handling fee. Please write this number on an outside carton shipping label, DO NOT write on the item's box itself; if the item arrived in only the manufactures box, write the RMA number on the shipping label.

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RMA's TIME FOR USE: RMA numbers are good up until the 30th day from the original purchase date [or shipping date as outlined above]. Any product returned after this time will be refused.

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DOA/DEFECTIVE: Dead on Arrival ("DOA") or defective items received can be returned for a replacement (RMA requested within 14 days). If the product is found to be non-defective, an inspection fee of at least $25 per unit will be billed to your credit card and returned to the you, the buyer, at your expense. Toshiba requires that units be exchanged or warranty work done directly through them via their warranty policy. Copiers/Printers/Fax-machines: once the ink or toner has been installed, units must be exchanged or warranty work done directly through their respective manufacturer. After 14 days, the unit must be exchanged via warranty service from the product's respected manufacturer.

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SHIPPING: Returns must be shipped prepaid. Products received: collect, without an RMA number, not approved for return, or in any way not meeting the above criteria, will be refused.

bullet SPECIAL ORDERS: Special orders cannot be returned. (please see FAQ for clarification)
bullet DTV CONVERTER BOXES: We do not accept returns on any DTV converter boxes under any circumstances. We will replace defective units, per DOA rules listed above.
bullet REFUND: Your refund is issued [to your original credit card used when placing your order] only after the product is returned, inspected, and confirmed. The amount of your refund shall be equal to your original purchase price of the product only. Under NO circumstances can extended warranties be refunded. There are no restocking fees. Products that included free shipping will receive their full refund minus actual shipping charges. Please allow for refunds [credits] to appear on your credit card statement in one to two billing cycles.

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